FAQ

Frequently asked questions

You can place an order directly on our website by adding your desired items to the cart and proceeding to checkout. We accept major credit/debit cards, PayPal, and other secure payment methods.

We process orders within 1-3 business days after payment confirmation. You will receive a confirmation email once your order has been shipped.

Yes! We ship worldwide. Delivery times vary based on location and shipping method selected at checkout.

You can request an order change or cancellation within 12 hours of placing your order by emailing us at support@trivano.com . After this period, we may not be able to modify the order as it will already be in processing.

We offer a 14-day return window from the date of receipt. Items must be unused, in their original packaging, and in the same condition as received. To initiate a return, email us at support@trivano.com to receive a Return Merchandise Authorization (RMA) number. Unauthorized returns will not be accepted.

Once your order is shipped, you will receive a tracking number via email. You can use this to monitor your shipment’s progress.

If you receive a damaged, defective, or incorrect item, please email us at support@trivano.com within 48 hours of delivery with photos of the issue. We will work to resolve the problem as quickly as possible.

Yes, refunds are issued once we receive and inspect the returned item. Please note that shipping costs are non-refundable. Refunds will be processed back to your original payment method.